Case Study: Barclaycard Drives Learning and Fun With Training Games

Case Study: Barclaycard Drives Learning and Fun With Training Games   As the lead instructional designer at Barclaycard, Walter Gill must ensure that the 17,000 domestic and international phone agents not only learn the details about their products, but prove mastery. “It’s challenging to try to make the material exciting and engaging,” he said. Last year he found a way to do it: the leaderboard. He did this by leveraging The Game Agency’s DIY game-authoring tool, The Training Arcade®. Gill knows it’s exciting because 85% of agents who play the game and pass on the first try take play the …

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