Learning & Development
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Learning & Development
Professional Meet Up Series!

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Play a JEOPARDY!® Game Live on Zoom with Content from Previously Aired Shows. There is a New Game Every Week!

Experience First-Hand How Games Can Super Charge Your Training.

Looking for the proven strategies to train your customer service team?

Games are more motivating for employees, and studies prove that we learn 70-90% more when interactive training strategies are applied. Our games provide all of the learning strategies proven to motivate

How customer service (CX) can increase revenue How to Use Games to Train Employees to Provide Better

Customer Service

To ensure your customer service team has the product knowledge they need, train them with games. Scenario based training games will help improve sales and ensure every customer your team engages with feels both informed and respected.

Role-playing is only one of many game-based training techniques that teach employees crucial skills and prepares them for the most common customer situations. It is the most effective way to provide a positive customer experience.

The term “customer experience” – better known as CX – refers to the relationship developed between customers and the companies they do business with. A recent study published by Forbes shows that 84% of companies who focus on creating a positive CX increase revenue.

By the numbers

84%

84% of companies who focus on creating a positive CX increase revenue

90%

Game-based training improves knowledge retention by 90%.

17%

Microlearning helps employees learn 17% more quickly

70-90%

Studies prove that we learn 70-90% more when interactive training strategies are applied

Deliver a retention rate up to 90% How Gamified Training Improves Customer Service

Providing a positive Customer Experinece (CX) is the leading way for companies to differentiate their brands from their competitors. When we train our employees to provide the best customer service, we improve CX and increase sales overall.  

Gamified training is the best way to teach employees about product knowledge, how to communicate, and how to relax in high-stress environments. When implemented in employee training, game-based training improves knowledge retention by 90%.

Top 3 Game-Based Training Strategies

1. Scenario Based Games

Role-playing is only one of many game-based training techniques that teach employees crucial skills and prepares them for the most common customer situations. It is the most effective way to provide a positive customer experience.

Branching-path and dialogue games are excellent ways to allow employees to make decisions on the given scenario and learn the consequences of those decisions in a safe environment.

2. Buzz Words for Call Shadowing

When training call-center workers, simple call shadowing is monotonous and nerve-racking for the employee. By implementing a modified version of Buzz Words, employees learn in a fun and interactive game what things to say and what to avoid. The call center at American Express uses this game-based training method. 

3. Microlearning Strategies

Microlearning is a form of training that is conducted in short intervals of less than 30 minutes. This type of training helps employees learn 17% more quickly. Microlearning trains employees swiftly and in a manner that assists them in retaining the information.    

Wheel of Fortune
Our newest release – another crowd favorite ready to customize with your training content
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Trivia
Our number one game ready to customize with your training content
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JEOPARDY!®
Everyone loves JEOPARDY!® get ready to power your training by customizing with your content; text, images and videoall make this a blast
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How a Practice Playground Provides the Best Gamified Learning

Gamified learning is the best way for employees to gain the confidence they need to interact effectively with customers. By utilizing this practice playground, they learn how to manage customers in a virtual situation.

McDonald’s uses this type of training so that real customers are not impacted in any way. The new employee learns how to deal with real-life situations in a simulated environment. Soft skills are improved, and the employee gains the knowledge and understanding to provide better customer service.   

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Energize and gamify your next meeting Gamification Learning Employees Will Love

Game On, Try Out JEOPARDY!® Today

Games are more motivating for employees, and studies prove that we learn 70-90% more when interactive training strategies are applied. No one wants to sit through a PowerPoint training program. Employees engage better with the customers when they feel they have the knowledge they need. These gamified learning techniques give them those tools.

We know that our new employees are already nervous about their new job. When we can apply programs that take these intimidating situations and make them fun and interactive, employee performance improves, resulting in better customer service.

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Easily Integrate with your Web Conferencing Software

The Training Arcade®’s JEOPARDY!® and Trivia games integrate with all major web conferencing tools such as  Zoom, Microsoft Teams, Google Hangouts, Bluejeans, or Webex.

Jump

Jump is an exciting and addictive game that allows learners to have fun and retain important training material at the same time.

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Demo

Recall

Recall tests a player’s ability to retain specific details without the benefit of knowing what to pay attention to beforehand. Players view an image or video and are then asked one or more questions.

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SCENARIOS

Scenarios is a branching narrative game, this tool allows for the creation of real world situations or engagements involving complex situations or human interactions.

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Demo

MATCH

Match 3 is fast paced and drives a higher level of adrenaline than the average training game and often sees players coming back for more.

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Demo

Sales Enablement made simple with The Training Arcade® – connect and train your sales team from anywhere

MATCH

Match 3 is fast paced and drives a higher level of adrenaline than the average training game and often sees players coming back for more.

About Match

Demo

SCENARIOS

Scenarios is a branching narrative game, this tool allows for the creation of real world situations or engagements involving complex situations or human interactions.

Read More

Demo

Recall

Recall tests a player’s ability to retain specific details without the benefit of knowing what to pay attention to beforehand. Players view an image or video and are then asked one or more questions.

Read More

Read More

Jump

Jump is an exciting and addictive game that allows learners to have fun and retain important training material at the same time.

Read More

Demo

Let’s rid the world of boring training together!

See just how easy it is to become a training hero, one game at a time.

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