Looking for the proven strategies to train your customer service team?
Games are more motivating for employees, and studies prove that we learn 70-90% more when interactive training strategies are applied. Our games provide all of the learning strategies proven to motivate
How customer service (CX) can increase revenue How to Use Games to Train Employees to Provide Better Customer Service
To ensure your customer service team has the product knowledge they need, train them with games. Scenario based training games will help improve sales and ensure every customer your team engages with feels both informed and respected.
Role-playing is only one of many game-based training techniques that teach employees crucial skills and prepares them for the most common customer situations. It is the most effective way to provide a positive customer experience.
The term “customer experience” – better known as CX – refers to the relationship developed between customers and the companies they do business with. A recent study published by Forbes shows that 84% of companies who focus on creating a positive CX increase revenue.
By the numbers
84% of companies who focus on creating a positive CX increase revenue
Game-based training improves knowledge retention by 90%.
Microlearning helps employees learn 17% more quickly
Studies prove that we learn 70-90% more when interactive training strategies are applied
Deliver a retention rate up to 90% How Gamified Training Improves Customer Service
Providing a positive Customer Experinece (CX) is the leading way for companies to differentiate their brands from their competitors. When we train our employees to provide the best customer service, we improve CX and increase sales overall.
Gamified training is the best way to teach employees about product knowledge, how to communicate, and how to relax in high-stress environments. When implemented in employee training, game-based training improves knowledge retention by 90%.
Top 3 Game-Based Training Strategies
How a Practice Playground Provides the Best Gamified Learning
Gamified learning is the best way for employees to gain the confidence they need to interact effectively with customers. By utilizing this practice playground, they learn how to manage customers in a virtual situation.
McDonald’s uses this type of training so that real customers are not impacted in any way. The new employee learns how to deal with real-life situations in a simulated environment. Soft skills are improved, and the employee gains the knowledge and understanding to provide better customer service.
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Energize and gamify your next meeting Gamification Learning Employees Will Love
Game On, Try Out JEOPARDY!® Today
Games are more motivating for employees, and studies prove that we learn 70-90% more when interactive training strategies are applied. No one wants to sit through a PowerPoint training program. Employees engage better with the customers when they feel they have the knowledge they need. These gamified learning techniques give them those tools.
We know that our new employees are already nervous about their new job. When we can apply programs that take these intimidating situations and make them fun and interactive, employee performance improves, resulting in better customer service.
Easily Integrate with your Web Conferencing Software
The Training Arcade®’s JEOPARDY!® and Trivia games integrate with all major web conferencing tools such as Zoom, Microsoft Teams, Google Hangouts, Bluejeans, or Webex.