Empower your Call Center Employees with Gamified Training
Leverage Gamification with Arcades™ to provide a customizable training frequency that is packed with incentives, rewards, friendly competition and fun. friendly competition and fun.
The Evolving Call Center It’s no surprise call center employees are being called superheros
Gamified training brings out the superhero in everyone
Gamified training blends teaching and training in such a way that employees naturally internalize company products, culture and expectations. As a result they are much more likely to say and do the right thing in any circumstance. Gamification provides a customizable training frequency that is packed with incentives, rewards, friendly competition and fun.
Studies prove that we learn 70-90% more when interactive training strategies are applied. No one wants to sit through a PowerPoint training program. Employees engage better with the customers when they feel they have the knowledge they need. These gamified learning techniques give them those tools.
At a time when 69% of employees report feeling detached from teammates
58% say working from home has made it difficult for them to see the larger purpose of their job within the organization.
Studies show using gamified learning we learn 70-90% more when interactive training strategies are applied.
Teams that play together win together!
Games help call center employees establish positive professional connections and stay mentally and emotionally motivated to deliver precise, prompt and accurate customer support.
Juggling the fundamentals (with a smile!)
As the face of an organization and the first human point of contact, call center employees must balance a number of skills with empathy being top of the list. They are expected to make an immediate connection with customers who are upset, in need of help and most likely very vulnerable. Beyond empathy, they are expected to actively listen, provide feedback, de-escalate negative emotions, and provide solutions all while managing their own stress.
Scenarios & JEOPARDY!®, lend themselves to easy gamification while Arcades® puts it all In one place
Our Other Available Games
Grab A Seat - Time for Some Good Play Gamify your next meeting & empower your team
Game On, Try Out JEOPARDY!® Today
Let Us Host Your Virtual Event!
Build your game with your content or in collaboration with one of our instructional designers. Then enjoy our online multiplayer, interactive JEOPARDY! game experience.
Easily Integrate with your Web Conferencing Software
The Training Arcade®’s games integrate with all major web conferencing tools such as Zoom, Microsoft Teams, Google Hangouts, Bluejeans, or Webex.